Citizens’ Attitudes towards Electronic Identification in a Public E-Service Context – An Essential Perspective in the eID Development Process

摘要: This article addresses the development of electronic identification (eID) for public e-services and reports from an empirical study young Swedish university students’ attitudes towards eID. A e-service at Board Study Support which demanded secure was focused. Our findings three focus groups show that usability security are two main themes respondents found to be important in order trust eID e-services. example how citizens’ can explored is related on-going national process a new solution on strategic artifact level. In this no citizens participating or involved so far. Potential risks with neglecting citizen such processes, longer perspective, decreased usage lack e-government. shows serve as additional input solutions supports successful