Security Versus Usability in E-Government: Insights from the Literature

摘要: Most governments establish regulations for the development of digital e-government services, aimed at improving citizen’s experience and seeking to protect information handled by those services. The problem is that these do not contemplate a balance between security usability web mobile services; being many times, both aspects are ignored in software design considerations. Achieving this serves as component measure level maturity so identifying elements included services essential guarantee success joint implementation compliance with aforementioned regulations. In present study, different models measuring safety have been revisited review state-of-the-art. For reason, principles PICO focused on Population, Intervention, Comparison, Outcomes used. objective research identify really take stock elements, or if they only ad hoc efforts time making specific developments applications.