Customer mistreatment and employee organizational citizenship behavior: An attributional approach

摘要: ACKNOWLEDGMENT I would like to acknowledge many individuals who have generously supported me during my PhD studies. First of all, I would like to sincerely thank Dr. Hyun Jeong Kim, my committee chair, for her support and guidance. Her genuine interests in research and knowledge on theory and the literature have made my Ph. D. studies productive and successful. I feel very fortunate to have Dr. Kim as my Ph. D. advisor. I also would like to express my gratitude to my committee members, Dr. Nancy Swanger and Dr. Dennis Reynolds. I appreciate not only their constructive feedbacks and thoughtful suggestions for my dissertation, but their encouragement during my Ph. D. studies.Words of appreciation should extend to other SHBM faculty and staff members. I am grateful to Dr. Dogan Gursoy, Dr. Christina Chi, and Anita Young for their generous sharing of knowledge and care. I would like to thank my fellow Ph. D. students, including Tyler, Imran, Allan, Zihui, Na, Lu, Hyounae, Gaunette, and Jenni for providing a sense of community and camaraderie. And last, but certainly not the least, I am eternally grateful to my family, my farther, Kwangho Park, and my two sisters, Sungsuk Park and Dongsuk Park, for their unconditional love and support. My heartfelt thanks goes to my wife, Sunmi, and lovely son, Yeojun. I could not have completed this journey without their support, understanding, patience, and love.