Is your local government plugged in? Highlights of the 2000 electronic government survey

摘要: Just a few short years ago, local governments across the United States considered themselves at the cutting edge of technology if they provided public access terminals in libraries and mall kiosks to share information with citizens.Today, however, thanks to the proliferation of Internet-based retailers, more and more citizens have come to expect an increasingly higher level of convenience and services from their local governments, including electronic payment of taxes, tickets and fines; online registrations; and access to a range of local government documents and records. What are communities doing to address these new demands for electronic services?