Antecedents of satisfaction in online travel agency services

Frederic Marimon , Josep Llach i Pagès , Mar Alonso Almeida , Mercedes Bernard Vallés
Quality management and beyond: the current situation and future perspectives, 2012, ISBN 978-84-9984-142-7, pág. 63 63

2012
Competence Assessment in Higher Education: A Dynamic Approach

Fariza Achcaoucaou , Laura Guitart-Tarrés , Paloma Miravitlles-Matamoros , Ana Núñez-Carballosa
Human Factors and Ergonomics in Manufacturing & Service Industries 24 ( 4) 454 -467

24
2014
Integrated Management Systems diffusion in South European countries

Monica Cabecinhas , Pedro Domingues , Paulo Sampaio , Mercé Bernardo
International Conference on Quality Engineering and Management 1 729 -749

47
2016
Determinants of Organisational Structures: An Empirical Study

Fariza Achcaoucaou , Merce Bernardo , Jose M. Castan
REVISTA DE MANAGEMENT COMPARAT INTERNATIONAL/REVIEW OF INTERNATIONAL COMPARATIVE MANAGEMENT 10 ( 3) 566 -577

5
2009
Integration of standardized management systems: does the implementation order matter?

Stanislav Karapetrovic , Iñaki Heras , Merce Bernardo , Marti Casadesus
International Journal of Operations & Production Management 32 ( 3) 291 -307

48
2012
Diffusion of quality standards in the hospitality sector

María del Mar Alonso‐Almeida , Frederic Marimon , Merce Bernardo
International Journal of Operations & Production Management 33 ( 5) 504 -527

28
2013
Determinants of online booking loyalties for the purchasing of airline tickets.

Josep Llach , Frederic Marimon , María del Mar Alonso-Almeida , Merce Bernardo
Tourism Management 35 23 -31

77
2013
Organisational innovations in Catalan hospitals: the case of telemedicine

Merce Bernardo , Jaume Valls , Pilar Aparicio
International Journal of Healthcare Technology and Management 12 307 -320

2
2011
How do creative industries innovate? A model proposal

Cristian Granados , Merce Bernardo , Montserrat Pareja
Creative Industries Journal 10 ( 3) 211 -225

5
2017
Analysis of the relationship between the integration of management systems and the creation of value

Merce Bernardo , Jose Ma Castan Farrero
international conference on logistics informatics and service sciences 1 -5

1
2015
Integration of management systems as an innovation: a proposal for a new model

Merce Bernardo
Journal of Cleaner Production 82 132 -142

154
2014
Benefits of management systems integration: a literature review

Merce Bernardo , Alexandra Simon , Juan José Tarí , José F. Molina-Azorín
Journal of Cleaner Production 94 ( 94) 260 -267

276
2015
Propuesta de código ético para la asignatura de Gestión de la Calidad: comparativa interuniversitaria

Merce Bernardo , Juan José Tarí
Educade: Revista de Educación en Contabilidad, Finanzas y Administración de Empresas ( 4) 111 -123

3
2013
Implementing integrated management systems in chemical firms

Alexandra Simon , Merce Bernardo , Stanislav Karapetrovic , Marti Casadesus
Total Quality Management & Business Excellence 24 294 -309

31
2013
The balance of the impact of quality and recovery on satisfaction: the case of e-travel

Merce Bernardo , Josep Llach , Frederic Marimon , M. Mar Alonso-Almeida
Total Quality Management & Business Excellence 24 1390 -1404

21
2013
A qualitative study on integrated management systems in a non-leading country in certifications

Merce Bernardo , Katerina Gotzamani , Fotis Vouzas , Marti Casadesus
Total Quality Management & Business Excellence 29 1 -28

14
2018
AN EXPERIENCE OF GAME BASED LEARNING: ADAPTATION FROM CLASS TO THE PUBLIC ADMINISTRATION

Merce Bernardo , Amal Elasri , Pilar Aparicio-Chueca , Irene Maestro
ICERI2019 Proceedings

2019
How integrated are environmental, quality and other standardized management systems? An empirical study ☆

Merce Bernardo , Marti Casadesus , Stanislav Karapetrovic , Iñaki Heras
Journal of Cleaner Production 17 ( 8) 742 -750

486
2009
An empirical study on the integration of management system audits

Merce Bernardo , Marti Casadesus , Stanislav Karapetrovic , Iñaki Heras
Journal of Cleaner Production 18 ( 5) 486 -495

73
2010