Emily Ma
机构: Professor of Hospitality & Event Management, University of Surrey
每年引用次数
引用次数
引用: 3,271
H-指数: 32
I10-指数 : 72
出版物: 134
Conceptualization and Operationalization of an Altruistic and Egoistic Continuum of Organizational Citizenship Behavior Motivations
Emily Ma , Hailin Qu , Xiang Wei , Aaron Hsiao
Journal of Hospitality & Tourism Research 42 ( 5) 740 -771
5
2018
Sentiment analysis – a review and agenda for future research in hospitality contexts
Emily Ma , Mingming Cheng , Aaron Hsiao
International Journal of Contemporary Hospitality Management 30 ( 11) 3287 -3308
75
2018
An Analysis of Tourists' Evaluation of Bangkok's Performance, Their Satisfaction, and Destination Loyalty: Comparing International Versus Domestic Thai Tourists
Siriporn McDowall , Emily Ma
Journal of Quality Assurance in Hospitality & Tourism 11 ( 4) 260 -282
21
2010
Perceived organizational diversity and employee behavior.
Aaron Hsiao , Chris Auld , Emily Ma
International Journal of Hospitality Management 48 102 -112
18
2015
Knowledge mapping of hospitality research − A visual analysis using CiteSpace
Xinjian Li , Emily Ma , Hailin Qu
International Journal of Hospitality Management 60 77 -93
208
2017
Social exchanges as motivators of hotel employees’ organizational citizenship behavior: The proposition and application of a new three-dimensional framework
Emily Ma , Hailin Qu
International Journal of Hospitality Management 30 ( 3) 680 -688
246
2011
Decisive mechanism of organizational citizenship behavior in the hotel industry – An application of economic game theory
Xiang Wei , Hailin Qu , Emily Ma
International Journal of Hospitality Management 31 ( 4) 1244 -1253
13
2012
Modeling OCB for hotels: don't forget the customers.
Emily Ma , Hailin Qu , Marie Wilson , Ken Eastman
Cornell Hospitality Quarterly 54 ( 3) 308 -317
89
2013
An explorative analysis of Shanghai residents' outbound travel preferences during global financial crisis.
Yan Zhang , Emily Ma , Hailin Qu
Anatolia: An International Journal of Tourism and Hospitality Research 23 ( 3) 315 -327
11
2012
Inspiring good soldiers cross-culturally through the lens of the theory of planned behavior - which works best, norms or behavioral control?
Emily Ma , Aaron Hsiao , Jing Gao , Sera Vada
Journal of Hospitality and Tourism Management 45 99 -112
2
2020
Travel during holidays in China: Crowding's impacts on tourists' positive and negative affect and satisfactions
Aijing Liu , Emily Ma
Journal of Hospitality and Tourism Management 41 60 -68
21
2019
Pre-travel anticipation as a catalyst of happiness - do demographics matter?
Xiang Wei , Emily Ma , Kai Jiang , Li We
Journal of Hospitality and Tourism Management 40 21 -30
2
2019
The xiao zi effect on motivation to visit wineries from an identity perspective: The case of China
Yi-Chen (Bob) Duan , Emily Ma , Charles Arcodia , Aaron Hsiao
Journal of Hospitality and Tourism Management 45 359 -369
2020
A workplace-driven model on the formation of OCB-C: perspectives of social exchange theory and agency theory
Shi Xu , Yao-Chin Wang , Emily Ma
International Journal of Contemporary Hospitality Management 34 ( 7) 2684 -2703
4
2022
Authentic leadership and engaging employees: A moderated mediation model of leader--member exchange and power distance
Juan Du , Emily Ma , Xinyue Lin , Yao-Chin Wang
Cornell Hospitality Quarterly 63 ( 4) 479 -489
9
2022
From customers' fingertips to employees’ well-being: The impact of mobile application ordering from a job demand-resource perspective
Misun Sunny Kim , Melissa A Baker , Emily Ma
Tourism Management 96 104695
2023
A social exchange perspective on boosting customer loyalty through culturally competent servers
Aaron Hsiao , Emily Ma , Anita Manfreda , Mandi Baker
Journal of Hospitality Marketing \& Management 32 ( 4) 555 -577
2023
From good soldiers to happy employees: Exploring the emotional and well-being outcomes of organizational citizenship behavior
Wang , D. , Ma , E. Kim
Journal of Hospitality and Tourism Management 49 570 -579
6
2021
Experience with travel mobile apps and travel intentions—the case of university students in China
Shifeng Wu , Emily Ma , Jiangyun Wang , Dan Li
Sustainability 14 ( 19) 12603
1
2022
Keep your mood up: A multilevel investigation of hospitality employees’ positive affect and individual creativity
Juan Du , Emily Ma , Victoria Cabrera , Mei Jiao
Journal of Hospitality and Tourism Management 48 451 -459
4
2021