Emily Ma
机构: Professor of Hospitality & Event Management, University of Surrey
每年引用次数
引用次数
引用: 3,271
H-指数: 32
I10-指数 : 72
出版物: 134
Positioning the current development of China’s wine tourism destinations: a netnography approach
Bob Duan , Charles Arcodia , Emily Ma ,
Wine Tourism Destination Management and Marketing: Theory and Cases 537 -550
4
2019
UNDERSTANDING THE MOTIVATION OF CHINESE OVERSEAS WINE TOURISTS: A SOCIAL IDENTITY PERSPECTIVE
Bob Duan , Charles Arcodia , Emily Ma ,
COVID-19 Impacts on the Spatial Network of City Tourism in Fujian Province, China
Huimin Song , Wei Zeng , Jamie M Chen , Emily Ma
Sustainability 16 ( 8) 3162 -3162
2024
From angels to demons: Uncovering the relationships between tipping, social dignity, OCB and incivility intentions
Danni Wang , Melissa A Baker , Youngsun Sean Kim , Emily Ma
International Journal of Hospitality Management 98 103043 -103043
16
2021
When Going Above and Beyond Meets Diversity: Are Service Recoveries Evaluated Based on Inference or Recognition?
Emily Ma , Melissa A Baker , Youngsun Sean Kim , Kawon Kim
Cornell Hospitality Quarterly 65 ( 2) 184 -199
2024
Working with service robots? A systematic literature review of hospitality employees’ perspectives
Jingjing Xu , Aaron Hsiao , Sacha Reid , Emily Ma
International Journal of Hospitality Management 113 103523 -103523
18
2023
Segmenting tourism markets based on demand growth patterns: A longitudinal profile analysis approach
Yulin Liu , Aaron Hsiao , Emily Ma
Journal of Hospitality & Tourism Research 45 ( 6) 967 -997
7
2021
Ethnic diversity in hospitality
Aaron Hsiao , Eunbi Jo , Emily Ma , Sacha Reid
Routledge 48 -61
2024
Overview of the current literature
Aaron Hsiao , Eunbi Jo , Emily Ma , Sacha Reid
The Routledge Handbook of Diversity, Equity, and Inclusion Management in the Hospitality Industry
2023
Cultural competencies of hospitality employees: The moderating effect of gratitude of guests on their return intentions
Aaron Hsiao , Emily Ma , Mandi Baker
Council for Australasian Tourism and Hospitality Education (CAUTHE)
2022
Boost customer loyalty through culturally competent servers-the mediation role of guest gratitude
Aaron Hsiao , Mandi Baker , Emily Ma
Council for Australasian University Tourism and Hospitality Education (CAUTHE) 466 -471
2022
CUSTOMER ORIENTATION, EMPOWERMENT AND HOTEL EMPLOYEES’OCBS WITH ATTENTION TO CULTURE’S MODERATION
Emily Ma , Aaron Hsiao , Jing Jessica Gao
Global Marketing Conference 1301 -1301
2018
When a robot makes your dinner: a comparative analysis of product level and customer experience between the US and Chinese robotic restaurants
Emily Ma , Yafang Bao , Leijun Huang , Danni Wang
Cornell Hospitality Quarterly 64 ( 2) 184 -211
33
2023
Industry as contexts or theory? A systematic and meta-analysis of status and directions of organizational citizenship behaviors in hospitality
Emily Ma , Danni Wang , Liang Wang , Aijing Liu
Journal of Hospitality & Tourism Research 47 ( 5) 877 -907
32
2023
Perceived value of, and experience with, a World Heritage Site in China—the case of Kaiping Diaolou and villages in China
Ling Zhang , Sen Yang , Danni Wang , Emily Ma
Journal of Heritage Tourism 17 ( 1) 91 -106
28
2022
Examining the Airbnb accommodation experience in Hangzhou through the lens of the Experience Economy Model
Yafang Bao , Emily Ma , Liqing La , Feifei Xu
Journal of Vacation Marketing 28 ( 1) 95 -116
22
2022
Reenergizing through angel customers: cross-cultural validation of customer-driven employee citizenship behavior
Emily Ma , Yao-Chin Wang , Hailin Qu
Cornell Hospitality Quarterly 63 ( 3) 334 -349
21
2022
Can proactivity translate to creativity? Examinations at individual and team levels
Juan Du , Emily Ma , Xinyue Lin
International Journal of Hospitality Management 98 103034 -103034
20
2021
Impulsive shopping overseas: do sunk cost, information confusion, and anticipated regret have a say?
Jingjing Guan , Emily Ma , Jiaping Bi
Journal of Hospitality & Tourism Research 47 ( 3) 549 -573
16
2023
When work and life boundaries are blurred—P2P accommodation hosts’ work-life integration and consequences
Emily Ma , Sujie Wang , Danni Wang , Aijing Liu
International Journal of Hospitality Management 99 103074 -103074
8
2021