Reflexivity in the Service Innovation Screening Process: Effects on Decision-Making Outcomes

Allard Van Riel , Wafa Hammedi , Z. Sasovova
Academy of Management Conference, Anaheim, CA, August 8 - 13, 2008

2008
The emotional competence of service contact employees. Effects on rapport, customer satisfaction and loyalty

Cécile Delcourt , Allard Van Riel , Marcel van Birgelen , Dwayne Gremler

2011
Increasing New Product Proposal Screening Performance through Transactive Memory Systems: A Field Study (forthcoming)

Allard Van Riel , Wafa Hammedi , Zuzana Sasovova
Journal of Product Innovation Management

1
2012
E-service quality expectations: A case study

Allard Van Riel , Janjaap Semeijn , Wendy Janssen
Total Quality Management & Business Excellence 14 ( 4) 437 -450

72
2003
Role of Explainable AI on recommendation trust and adoption

Florence Nizette , Nadia Steils , Wafa Hammedi , Allard Van Riel
Frontiers in Service

2023
TMS, role and effects in the innovation context

Wafa Hammedi , Allard Van Riel , Zuzana Sasovova

2011
Perceived logistics service quality driven store Loyalty

Wafa Hammedi , Allard Van Riel , Janjaap Semeijn
16th international conference on Recent Advances in Retailing and Services Science

2009
2008
Team Reflexivity in the Screening Stage of the Service Innovation Process

Wafa Hammedi , Allard Van Riel , Zuzana Sasovova

2008
The effect of Brand Anthropomorphism on Self-Disclosure

Anaïs Gretry , Csilla Horváth , Nina Belei , Allard Van Riel
Association for Consumer Research

2014
Can Brand Engagement Be Built through the Brand Communication Style? The Role of Anthropomorphism.

Anaïs Gretry , Csilla Horváth , Allard Van Riel
2014 Academy of Marketing Science® Annual Conference

2014
M-Service Value Perceptions and Customer Loyalty

M Pihlstrom , V Liljander , Allard Van Riel
EIRASS 2008 Conference

2008
Individual ambidexterity in SMEs: Towards a typology aligning the concept, antecedents and outcomes

Ting Mu , Allard Van Riel , Roel Schouteten
Journal of Small Business Management 60 ( 2) 347 -378

70
2022
Brand Concept Maps: A Method of Capturing Doppelganger Brand Image

Céline Brandt , Charles Pahud de Mortanges , Christian Bluemelhuber , Allard Van Riel
6th Thought Leaders International Conference on Brand Management

1
2010
Antecedents of Team Learning in New Product Development Teams

Abdessamad Ennabih , Allard Van Riel , Zuzana Sasovova
Yearly Conference of The Academy of Management, 8-13 August, 2008, Anaheim, USA

1
2008