A qualitative analysis of conflict types and dimensions in

摘要: I thank the interviewed organizational members for their assistance and patience Jonathon Blake, Roxanne Jones-Toler, Keith Murnighan, Weigelt on this paper. This paper presents a multifaceted qualitative investigation of everyday conflict in six work teams. Repeated interviews on-site observations provide data participants' perceptions, behaviors, own analyses conflicts, resulting generalized model. Model evaluation indicates that relationship is detrimental to performance satisfaction; process also performance; task conflict's effects depend specified dimensions. In particular, emotionality reduces effectiveness, resolution potential acceptability norms increase importance accentuates other effects. Groups with accept but not are most effective. The model findings help broaden understanding dynamics suggest ways it can either be alleviated or wisely encouraged.'