Quality, risk and the Taleb quadrants

摘要: The definition and the management of quality has evolved assumed a variety approaches, responding to an increased needs. In in dustry, its control responded th e need maintaining industrial process operating as “expected”, reducing sensitivity uncontrolled disturbances (robustness) etc. By same token, services, been defined "satisfied customers obtaining services they ex pect". Quality management, like risk general negative connotation, arising from consequential effects “non-quality”. Quality, just risk, is measured consequence resultin g factors events terms statistical characteristics that underlie these eve nts. may thus converge, both conceptually technically, expanding concern s domains are confronted with challenged by. this paper, we analyze such prospective conver gence between their management. particular emphasize aspects integrated quality, performance cost industry services. Throughout application s, demonstrate alternative approaches merging order improve processes. analysis apply four quadrants proposed by Nassim Taleb for mapping risks probability tructure. Three case studies provided, one on finance, second te lecommunication systems third reliability web based