Patient satisfaction : A review of issues and concepts

作者： John Sitzia , Neil Wood

关键词: Psychosocial 、 Quality (business) 、 Service management 、 Patient satisfaction 、 Medical education 、 Management 、 Nursing literature 、 Service delivery framework 、 Context (language use) 、 Medicine 、 Health care

摘要: This review presents issues arising from an analysis of over 100 papers published in the field of patient satisfaction. The published output appearing in the medical and nursing …