作者: Roger Detels , T. N. Sathyanarayana , Giridhara R. Babu , Asha Ketharam , Snehendu B. Kar
DOI: 10.46743/2160-3715/2015.2274
关键词: Information technology 、 Psychology 、 Construct (philosophy) 、 Occupational safety and health 、 Social psychology 、 Conceptualization 、 Qualitative research 、 Credit card 、 Computer technology 、 Workforce
摘要: Information Technology (IT) is a broad discipline, which uses computer technology in managing and processing information, especially large organizations. In particular, IT deals with the use of computers software to convert, store, protect, process, transmit, retrieve information (Rohith et al., 2005). enabled services form outsourced service, has emerged due involvement various fields such as banking finance, telecommunications, insurance, others. Some examples ITES are medical transcription, back-office accounting, insurance claims, credit card processing, Several factors at workplace have been found elicit negative somatic emotional reactions, including poor balance between occupational load competencies, resources, and/or necessities worker (U.S. National Institute for Occupational Safety Health, 1999). These imbalances individual traits working environment determine presence levels stressors among workers (Kirmeyer & Diamond, 1985; Koeske 1993; Latack, 1986; Latack Havlovic, 1992; Schuler, 1982). Hitherto, several models constructs attempted explain interrelation job stress ill health. theory allostatic on illness by Caplan (Caplan, Cobb, French, Van Harrison, Pinneau, 1980), Hockey's construct "resources," or total burden upon human operator an integrative model (1997), "Effort-Distress Model" Folkow Job Content paradigms (JCQ; Hans 1997; Karasek 1998), Demand-Control (DCQ; Theorell Work Organization Matrix (WOM) imputing title averages characteristics study subjects (Alfredsson Hammar 1998; Johnson 1996; Stewart, 1993) effort-reward imbalance (ERI) work (Siegrist 1990). Based literature review, it well documented that job-stress influences health ways Babu 2013; et. 1980; Folkow, Hales 1994; Hockey, Siegrist 1990; 1998). studies relevant theoretical were employed occupations involving workforce's mostly in-developed countries. However, there scarce evidence available from originating research developing countries any workforce. Moreover, hardly contextual nature IT/ITES industries. It important understand locally applicable, culturally contextually specific related low middle-income (LMICs) India. Furthermore, need explore India consider appropriateness them interventions. Thus, we conducted qualitative health-related professionals. Role Researchers The first author (GRB) was involved conception design this study, supervision interviews, data extraction, tabulation, analysis, maintenance all drafts, interpretation data, drafting article revising critically intellectual content final approval version be published. interviews primary assistant under author. paid grant had no contribution towards paper. second (STN) conceptualization development framework, reviewing …