Chained cross-training of workers for robust performance

摘要: Training workers to perform multiple tasks can improve workforce agility for dealing with variations in workload. However, cross-training be costly, time consuming implement, is limited by worker learning capacity, and lead ambiguity about work responsibilities. Therefore, it important implement the most efficient way especially, due training required, a that robust system changes. We use queueing simulation analysis investigate context of maintenance manufacturing plant. The are independent represented as set parallel queues served dedicated cross-trained workers. propose strategy called chaining, which few strategically cross-trained, show yields benefits all workers, much less effort. Most importantly, we demonstrate form “complete chain” extremely...