Enterprise social networks: A literature review and research agenda

摘要: Enterprise Social Networks (ESNs) have been receiving increasingly more attention in academia and practice over the past years. ESNs are implemented to improve collaboration among employees foster knowledge management by capturing tacit knowledge, other reasons. However, do not always fulfill companies’ expectations consequently companies question their investment. Due growing popularity of still unanswered questions how ultimately achieve ESN success, a number researchers started analyze phenomenon, leading steadily publications variety outlets. research groups accordance yet on what terminology use for given phenomenon. This shows that young field is development. To support future practice, we perform literature review answer three questions: first, which terms phenomenon were used term tends be accepted community recently. Second, regarding addressed topics provide state-of-the-art regard research. We elaborate framework using dimensions implementation status focus investigation structure comprehensive overview topics. Third, identify areas basis current trending