作者: Patricia Loreto , Francisca Fonseca , Ana Morais , Hugo Peixoto , Antonio Abelha
关键词: Knowledge management 、 Service (business) 、 International health 、 Business intelligence 、 Data warehouse 、 Quality (business) 、 Health informatics 、 Process (engineering) 、 Health care 、 Computer science
摘要: The aim of this paper is to develop clinical indicators for obstetrics through the use Business Intelligence (BI) tools, since valid and reliable can help measuring quality healthcare services support decision-making processes. This gives an overview concepts related Health Information Systems (HIS) BI, along with some work highlight advantages that BI solutions bring when applied healthcare. In also presented data warehousing ETL process, was necessary development which usually hidden from endusers, described. were developed using Power analysed compared reference values both national international health reports. discussion made it possible measure service, identify problematic areas decide whether improvement measures should be taken.