Forgiveness in organizations: The relevance of delivering sincere apologies
作者： José Camilo Dávila
DOI:
关键词: Relevance (law) 、 Sincerity 、 Survey research 、 Workplace relationships 、 Context (language use) 、 Forgiveness 、 Capital (economics) 、 Social psychology 、 Psychology
摘要: The present study addresses issues concerning apologies and forgiveness in the context of workplace relationships. Specifically it examines three hypothesized antecedents forgiveness: offense severity, apology extensiveness, perceived sincerity offender’s apology. To this end, a survey an experiment were run separately with participation 78 (survey study) 166 (experiment) PMBA students private university located capital Colombia. results indicated that process may differ depending
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