Removing the Shadow of Suspicion: The Effects of Apology Versus Denial for Repairing Competence- Versus Integrity-Based Trust Violations
作者： Peter H. Kim , Donald L. Ferrin , Cecily D. Cooper , Kurt T. Dirks
DOI: 10.1037/0021-9010.89.1.104
关键词: Interactive effects 、 Competence (human resources) 、 Denial 、 Social perception 、 Social responsibility 、 Culpability 、 Psychology 、 Innocence 、 Social psychology 、 Social relation
摘要: … Although this study focused on the implications of apology versus denial for repairing trust in parties whose culpability in a violation is unknown, it is quite often the case that the accused …
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