KM governance: the mechanisms for guiding and controlling KM programs

摘要: Purpose: To establish and sustain their KM programs organizations need to mechanisms ensure governance. require business integration, senior management involvement decision making authority. The present research investigates the governance use guide control programs. seeks contribute a better understanding of support in development Methodology: study employs multiple case methodology analyze arrangements twelve international identify patterns configurations. Findings: analysis identifies range structural, process relational that are critical for governing an organizational program. Different among identified which lead generic typologies. Research implications: framework allows future systematically investigate phenomenon. As is based on configurational should particularly target performance implications different Practical provides insights into diversity impact can assist managers reviewing prospective thereby benchmarking or re-organization efforts. Originality: Building prior has focused individual aspects, adopts comprehensive perspective integrating mechanisms.