摘要: -Preface W.W. Cooper, L.M. Seiford, J. Zhu. -1. Data Envelopment Analysis: History, Models and Interpretations -2. Returns to Scale in DEA: R.D. Banker, -3. Sensitivity Analysis Shanling Li, -4. Incorporating Value Judgments E. Thanassoulis, M.C. Portela, R. Allen. -5. Distance Functions with Applications DEA Fare, S. Grosskopf, G. Whittaker. -6. Qualitative W.D. Cook. -7. Congestion: Its Identification Management Honghui Deng, -8. Malmquist Productivity Index: Efficiency Change Over Time K. Tone. -9. Chance Constrained Zhimin Huang, S.X. Li. -10. Performance of the Bootstrap for Estimators Iterating Principle: L. Simar, P.W.Wilson. -11. Statistical Tests Based on Scores Natarajan. -12. Evaluation Education: Modeling Educational Production Ruggiero. -13. Assessing Bank Branch Performance: Considerations Approaches J.C. Paradi, Vela, Zijiang Yang. -14. Engineering Issues Opportunities: K.P. Triantis. -15. Benchmarking Sports: Bonds or Ruth: Determining Most Dominant Baseball Batter Using T.R. Anderson. -16. Selling Function Retailing: Insights from Banking, Sales forces, Restaurants & Betting shops A.D. Athanassopoulos. -17. Health Care Applications: From Hospitals Physicians, Productive Quality Frontiers: J.A. Chilingerian, H.D. Sherman. -18. Software Tools Technology: A State-of-the-Art Survey Barr. -Notes about Authors. Author Index. Subject