Inter-industry generic Lean Six Sigma project definitions

摘要: Purpose The objective of this research is to provide practitioners with inter-industry applicable rules and guidelines for the Lean Six Sigma (LSS) project definition phase. This resulted in 13 generic definitions that are divided by four performance dimensions: quality, dependability, speed cost efficiency. Design/methodology/approach A total 312 previously executed LSS improvement projects a broad variety industries at black belt or master level analyzed. All these have followed methodology characterized use critical quality (CTQ) measurements structured method define, measure, analyse, improve control operations improvement. Findings This efficiency. Three factors stood out are; difficulty capture dimension flexibility definitions, strong focus on internal organizational benefits defining CTQs unclear alignment existing strategic objectives company. Originality/value This established useable including CTQ’s measures, multiple industries. These useful guidance initial phase, helping decompose focal points into clear measurable objectives.