Balancing the digital democratic deficit? E-Government

摘要: This article responds to Thomas's (2004) call for investigation into how the internet and World Wide Web are changing government in Australia. It first discusses e-government principles policies at federal level, then investigates initiatives events one of Australia's most populous municipalities, City Casey Melbourne's southeast. The objective this approach is understand broader context policy formulation Australia, connect level local order features dynamics existing mechanisms. evidence generated from reveals an imbalance between service delivery civic engagement strategies, with emphasis on consumer-oriented far outweighing participation political dialogue. analysis that follows outlines actual potential problems flowing - or 'digital democratic deficit' offers suggestions equilibrium might be restored.