Satisfaction with hearing aids: A consumer research perspective

摘要: This research aimed at describing satisfaction with hearing aids from the perspective of client as a consumer. A disconfirmation-expectancy model, derived consumer research, was evaluated. model posits that pre-fitting expectations, post-fitting performance, and experience how performance compares to expectations (disconfirmation), contribute satisfaction. Positive disconfirmation occurs when is better than original associated higher Negative poorer dissatisfaction. New aid users in Hong Kong (N=42) were tested newly developed self-report measure (PHACS: profile satisfaction) included items focused on ability, problems, cost, service. Pre-fitting disconfirmation, measured. Results showed generally not related satisfaction, correlated many aspects most strongly The implications findings are important element for determining satisfaction; however should be overlooked.