Can't we all just get along? Emotions and the team guiding experience in adventure tourism

摘要: Despite the volume of research identifying importance experiences and emotions in consumption impact tour guide behavior on client experiences, investigations adventure tourism destinations are limited. In particular, guide-to-guide interactions, rather than guide-to-client is needed. This study investigated interpersonal interactions emotional that occurred while working a river guiding team an destination. Critical incident data was collected by over 112 days used to inductively analyse patterns relations. Findings highlighted potential factors associated with experience both positive and, more frequently, negative basic this study. investigation appears be first analysis settings. The studying implications findings for destination management operators, future directions discussed.