Putting people first

摘要: Communication is about people, not machines. But as firms and families alike spread out geographically, we rely increasingly on telecommunications tools to keep us “connected”. The challenge of such systems enable conversation between individuals without computational infrastructure getting in the way. This paper compares two speech-based communication systems, Phoneshell Chatter, how they deal with keys communication: proper names. a conversational system using speech-recognition, improves upon hierarchical nature touch-tone based by maintaining context enabling use anaphora. Proper names can present particular problems for speech recognizers, so an interface algorithm reliable name specification spelling offered. Since individual letter recognition non-robust, Chatter implicitly disambiguates strings letters context. We hypothesize that right make faulty usable TouchTones—even more so.