Role of the human talent in total quality management–performance relationship: an investigation in the transport sector
作者： Angelos Pantouvakis , Maria Karakasnaki
DOI: 10.1080/14783363.2017.1303873
关键词:
摘要: Recognising the importance of human factor in all quality management systems and following recent trends resource (HRM) literature that address concept talent, this study aims to investigate whether adoption total (TQM) philosophy inside service organisations leads performance gains while taking into account role talent philosophies. A structured questionnaire was developed distributed maritime companies located Greece responses were collected mainly from Quality Safety managers. Finally, 199 usable obtained. The data analysed through structural equation modelling multi group analysis. findings confirm positive association between TQM clearly indicate form relationship is influenced by different perceptions with regard exclusive/inclusive nature talent. This adds limited empirical evidence on talent-re...
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