Exploring soft TQM dimensions and their impact on firm performance: some exploratory empirical results

摘要: The aim of the paper is to study soft total quality management practices and their impacts on firm performance. In research, systematic literature review was used. After identifying a research gap, theoretical framework developed hypotheses were formulated. We have further checked validity reliability measurement items using confirmatory factor analysis. tested multiple linear regressions under effect controllable variables (i.e. size employees, supply uncertainty demand uncertainty) are well supported, which consistent with previous extant literature.