Understanding Human Interaction and Performance in the Virtual Team

摘要: ABSTRACT This state-of-research review presents a stream of work that focuses on the question whether factors drive conventional team performance also apply to virtual environment. Conventional teams exhibit group interaction styles affect communication and thus by facilitating or hindering exchange information among members. In teams, style can be reliably assessed, from assessment, predicted. Here we present an overview three studies investigate human in setting. The first study conversion instrument designed assess face-to-face environments for use with collaborating via Internet. Results illustrate predicts task outcomes (such as solution quality) process acceptance) ways very similar those seen teams. second offers direct comparison show are less successful than most outcome measures. addition, explain much more variance does mode. third examines role expertise extraversion performance. indicate begets productive but difference between members leads negative style. We conclude integrative discussion suggest additional avenues this research. INTRODUCTION prevailing perspective research teams-particularly IS researchers-is linkage technology attributes usage, is so both laboratory (e.g., Warkentin, et al., 1997; Ocker, 1998; Tan, 2000) field (e.g, Maznevski Chudoba, 2000). Conspicuously underrepresented independent variable literature quality interaction. empirical illustrates critical pervasive plays (FTF) context, how affects tasks require sharing, computer-based technologies dynamics ultimately itself. Taken sum, these create important contextual team, support system (GSS), computer-mediated (CMC) researchers: effects its usage may quite secondary result interacts. begin detailed description relevant allied streams. Then theoretical foundations our work, findings date, some insights suggestions future DANCING AROUND THE OBVIOUS Anyone who has been assigned project immediately concerned they might enjoy their teammates. Are people easy get along with? there massive egos? Do have extraverts "hog bandwidth" passive folks contribute little? Of course competency matters too, not all competent each other, friction make teamwork nightmare. Because relatively few prominent linkages individual psychology MIS, personality dynamics-- obvious drivers performance--have received little attention researchers examining Personality has, course, studied extensively mainstream psychology, aspects CMC researchers. …