Method and system for selecting and navigating to call examples for playback or analysis
作者： David Gustafson , Kelly Conway , Christopher Danson , Douglas Brown
DOI:
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摘要: A method for searching one or more recorded telephone communications between customers and a contact center comprising is provided. The implemented by computer readable medium having plurality of code segments. One analyzed assessment data assigned thereto. the searched at least search criterion, communication matching criterion identified. representation then displayed.
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