Communication and Influencing for ED Professionals: A training programme developed in the emergency department for the emergency department.

摘要: Objective The objective of the present study is to develop and pilot a communication influencing skills training programme that meets ED health professionals' needs at an urban district hospital. Methods Qualitative methods within participatory action research framework were utilised. An interdisciplinary team guided programme's design development. A analysis saw meetings, interviews, focus groups observations conducted across ED. Thematic data identified challenges. The informed curriculum's involved group seven professionals 5 × 2 h sessions over 3 months, followed by post-training survey. Results Five themes challenges identified: participating in effective handovers, involving patients bedside effectively communicating with interdepartmental colleagues, asking colleagues do tasks understanding colleagues' roles, expectations assumptions. Based on these challenges, formulated RESPECT model (which stands for Relationships, Expectations, Styles, Partnerships, Enquiry, Coaching Teamwork) curriculum. peer coaching used was highly regarded participants. Conclusions Communication Influencing Professionals™ (Babel Fish Group Pty Ltd, Melbourne, Victoria, Australia) addresses gap programmes developed Future will evaluate impact this