A normative method to analyse workarounds in a healthcare environment: motivations, consequences, and constraints

摘要: Healthcare information systems have the potential to enhance productivity, lower costs, and reduce medication errors by automating business processes. However, various issues such as system complexity abilities in a relation user requirements well rapid changes needs an impact on use of these systems. In many cases failure meet process has pushed users develop alternative work processes (workarounds) fill this gap. Some research been undertaken why are motivated perform create workarounds. very little assessed consequences patient safety. Moreover, performing workarounds organisation how quantify risks benefits is not analysed. Generally, there lack rigorous understanding qualitative quantitative studies healthcare IS their outcomes. This project applies A Normative Approach for Modelling Workarounds Model Motivation, Constraints, Consequences. It aims understand phenomenon in-depth provide guidelines organisations deal with Finally method demonstrated case study example its relative merits discussed.