摘要: In any system created by the Information and Communication Technology (ICT) man is main actor. From conception to discard, designer, developer, user affect system, positively or negatively. Although actor, several systems engineering methods do not include human in development. Given cost involved changes after understand its requirements; we must humanism already requirements elicitation. This process a inside be treated, where components are activities. paper propose use of soft approach this process, as way identify for reduce discrepancy between expected features ones that will perceived.
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