Exploring the roles of hotel wellness attributes in customer satisfaction and dissatisfaction: application of Kano model through mixed methods
作者： Hyekyung Park , Minwoo Lee , Ki-Joon Back
DOI: 10.1108/IJCHM-05-2020-0442
关键词:
摘要: … Another promotional strategy for hotel operators involves hiring small-time … media platforms. Dynamic pictures and stories on Instagram are key drivers in upper-upscale and luxury hotel …
sci-hub.st 参考文章(75)
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