Using a Hospitalwide Performance Improvement Process for Patient Education Documentation

摘要: Article-at-a-Glance Background Decreases in length of hospital stay have increased pressure on staff to provide appropriate patient education. A hospitalwide continuous quality improvement (CQI) program was implemented improve education documentation at Raritan Bay Medical Center (RBMC; Perth Amboy, NJ). Improving the process In March 1995 committee given responsibility develop a CQI Patient interviews revealed that assessment patients' initial knowledge inadequate and goal setting omitted. The developed generic disease-specific forms for educational chart reconfigured include central location Results review almost 900 records established percentage which documented had improved from 41% summer 93% fall 1996, with an across all disciplines. follow-up 1997 136 randomly chosen indicated slight decrease rate content areas, although nursing services nutritional care continued maintain their ≥ 90%. Discussion Factors such as providing feedback performance units disciplines involved, developing additional plans/documentation tools through interdisciplinary process, improving data collection tool after each measurement period contributed documentation. Conclusions is now truly integrated RBMC, every pertinent discipline involved decision making throughout continuously