Performance analysis on process level: benchmarking of transactions in banking
作者： Andreas Burger , Jurgen Moormann
DOI: 10.1504/IJBAAF.2010.037157
关键词:
摘要: Banks are looking for ways to close their operational performance gap. This paper proposes a new approach the detection and analysis of process inefficiency. The benchmarking transactions reveals insights concerning business offers opportunities improvement. article delivers an overview concept as well results application in large organisation. is based on data envelopment analysis. applied typical banking using actual data. real life documents variance found transaction level existence Furthermore, pattern inefficiency differs across three proposed views performance. research raises issues relation execution provides deep that can be helpful understanding improving processes.
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