Performance Measurement Systems Must Be Engineered
作者： Peter Kueng , Andreas Meier , Thomas Wettstein
DOI: 10.17705/1CAIS.00703
关键词:
摘要: The aim of this paper, which puts special emphasis on IT-related aspects, is threefold. • First, it defines requirements a modern Performance Measurements System (PMS) should meet. list generated can be used both to assess current PMS, and identify ways improve an existing PMS. Second, reports the findings empirical study, seeks shortcomings PMSs. Third, life cycle for PMSs suggested.
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