Comparative study of the impact of competency-based training on 5 “S” and TQM: a case study
作者： Vinod Kumar Khanna , Ruby Gupta
DOI: 10.1108/IJQRM-12-2012-0163
关键词:
摘要: Purpose – The Japanese have had a phenomenal impact on the world's market using 5 “S” and total quality management (TQM) philosophy. Though Indian companies also claim to follow these philosophies, however India has not been able make substantial s in this regard. ranked very low (India's rank 35 out of 59 economies) as per IMD world competitiveness year book 2012 report. During literature survey, it was found that competency-based training contributes greater extent for success TQM implementation. Therefore, research undertaken study effect implementation principles. paper aims discuss issues. Design/methodology/approach This attempts assess compare role status Mayur Uniquoters Ltd (MUL) SKH Metals Ltd. compiles list most important competency variables prepares competency...
emeraldinsight.com参考文章(31)
Sanjana B. Parumasur, Patsy Govender, Managerial competencies as critical ingredients for a total quality management initiative: Perceptions of managers in a KwaZulu- Natal public sector division Sa Journal of Industrial Psychology. ,vol. 35, pp. 153- 164 ,(2009) , 10.4102/SAJIP.V35I1.823
Stephen J. Warwood, Graeme Knowles, An investigation into Japanese 5‐S practice in UK industry The Tqm Magazine. ,vol. 16, pp. 347- 353 ,(2004) , 10.1108/09544780410551287
Terrence Hoffmann, The meanings of competency Journal of European Industrial Training. ,vol. 23, pp. 275- 286 ,(1999) , 10.1108/03090599910284650
Zahir Irani, Jyoti Choudrie, Peter E.D. Love, Angappa Gunasekaran, Sustaining TQM through self-directed work teams International Journal of Quality & Reliability Management. ,vol. 19, pp. 596- 609 ,(2002) , 10.1108/02656710210427557
Rodney McAdam, Edel O’Neill, Taking a critical perspective to the European Business Excellence Model using a balanced scorecard approach: a case study in the service sector Managing Service Quality: An International Journal. ,vol. 9, pp. 191- 197 ,(1999) , 10.1108/09604529910267091
Shaheed Zulfikar, Ali Bhutto, Muhammad Asif Khan, TOTAL QUALITY MANAGEMENT AND ORGANIZATIONAL PERFORMANCE-MODERATING ROLE OF MANAGERIAL COMPETENCIES ,(2011)
Martin Kröll, Self-organization of competency development and the role of managers Emerald Group Publishing Limited. ,vol. 12, ,(2010) , 10.1108/S0749-6826(2010)0000012012
Steffi Engert, Ileana Hamburg, Competency-based training in SMES: the role of e-learning and e-competence international conference on web based education. pp. 189- 193 ,(2007)
Colin Jeneson, Benchmarking of Tandberg Data against EFQM’s (The European Foundation for Quality Management) Assessment Model Springer, Boston, MA. pp. 126- 138 ,(1995) , 10.1007/978-0-387-34847-6_15
Michael Caravatta, Conducting an organizational self-assessment using the 1997 Baldrige Award criteria Quality Progress. ,vol. 30, pp. 87- 91 ,(1997)