Class and the Service Encounter: New Approaches to Inequality in the Service Work‐place

摘要: In recent decades, scholars of service work have generated many new insights about the organization work, but in process one traditional concerns industrial sociology – class became relatively marginal. However, studies interactive begun to reconceptualize encounter as an important site where class-based entitlements and expectations are created. These analyses attempt make linkages between “status” encounters interactions larger, socio-economic inequalities associated with class. The renewed interest (service) workplace may be attributable part growing influence Bourdieu North American well a burgeoning literature on consumers consumption, allowing for approaches that consider worker-customer integral construction classed cultures consumption entitlement.