A Framework to Overcome Hesitancy of Decision-Makers in E-Government Web Site Evaluation

摘要: Considering the undeniable role of websites in success interactions between citizens and governments, evaluating e-government web sites is a worthwhile topic. This research has developed multi-attribute-decision-making technique rely on Step-Wise Weight Assessment Ratio Analysis hesitant fuzzy weighted geometric Heronian mean decision-making methods, for websites. Proposed framework overcome limitations previous investigations such as possibility aggregation expert opinions using group modeling hesitancy experts (due to incompleteness their knowledge or doubts different aspects model) through sets. The designed was used Iran evaluate In this regard, after careful systematic review researches, list dimensions evaluation criteria presented form comprehensive model. Then, an expert-based process proposed localize model according conditions case study. results show that final rankings method environment rarely changed operators. So have confirmed, study acceptable stability.