Establishment of a function embodiment knowledge base for supporting service design

摘要: In service engineering, a is represented as functional structure that satisfies customer requirements. Specific entities and their activities are associated with way to accomplish goal. this phase, it important for designers have broad knowledge, since construct include both human physical products. Therefore, the extent of designer’s knowledge key enhancement design solutions. However, few tools support in embodiment phase been proposed. paper, purpose constructing function base design, representational form proposed, prototype system established. Then collected from multiple cases using system, effectiveness discussed.