Organizational Conditions for Dealing with The Unknown Unknown Illustrated by how a Dutch water management authority is preparing for climate change

摘要: The central question of this article is the extent to which organizations, governmental authorities in particular, are able deal with unknown unknown. Drawing on Weick's work sensemaking, we introduce seven organizational conditions that can facilitate organizations be reliable under trying and surprising situations. We analyse utility framework by analysing how a Dutch water management authority preparing for unknowns climate change, nearly impossible predict thus hard prepare for. Our assessment reveals several strengths weaknesses helps develop devices make more resilient.