The imperative of influencing citizen attitude toward e-government adoption and use

作者: Omar Al-Hujran , Mutaz M. Al-Debei , Akemi Chatfield , Mahmoud Migdadi

DOI: 10.1016/J.CHB.2015.06.025

关键词: Developing countryE-GovernmentPublic valueTechnology acceptance modelPoliticsUsabilityBusinessPublic relationsTransparency (behavior)Social psychologyAccountability

摘要: We investigate factors that impact e-government adoption.Government officials need to pay attention the dominant culture.Attitude is most significant determinant of citizen intention.Citizen attitude jointly determined by public value and ease use.Positive relationships between trust use. With imperative for better transparency, accountability services, problem low-level adoption services has been recognized in developed developing countries. This pressing needs socio-technological, political, cultural perspectives. In this study we develop an integrative research model extending extant Technology Acceptance Model through incorporation a set social, constructs: trust, perceived value, national culture. The then tested using large-scale, multi-site survey 413 Jordanian citizens. Our results find strong evidence toward intention adopt use services. Citizen attitude, turn, These have managerial implications government closer influencing

参考文章(129)
Vishanth Weerakkody, Shafi Al-Shafi, Understanding citizens' behavioural intention in the adoption of e-government services in the state of Qatar european conference on information systems. pp. 1618- 1629 ,(2009)
Annette Mills, Lemuria D. Carter, France Belanger, Conceptualizing Public Service Value in E-government Services americas conference on information systems. pp. 346- ,(2010)
Øyvind Hellang, Leif Skiftenes Flak, Assessing Effects of eGovernment Initiatives Based on a Public Value Framework Lecture Notes in Computer Science. pp. 246- 259 ,(2012) , 10.1007/978-3-642-33489-4_21
Mohammad Kamel Alomari, Kuldeep Singh Sandhu, Peter Robert Woods, Measuring Social Factors in E-government Adoption in the Hashemite Kingdom of Jordan International Journal of Digital Society (IJDS). ,vol. 1, pp. 163- 172 ,(2010)
Mohamad Wali Osmani, Examining the Antecedents of Public Value in E-Government Services Brunel University London. ,(2015)
Icek Ajzen, Martin Fishbein, Understanding Attitudes and Predicting Social Behavior ,(1980)
Ronald L. Thompson, Christopher A. Higgins, Jane M. Howell, Personal computing: toward a conceptual model of utilization Management Information Systems Quarterly. ,vol. 15, pp. 125- 143 ,(1991) , 10.2307/249443
P Panagiotopoulos, MM Al-Debei, Engaging with Citizens Online: Understanding the Role of ePetitioning in Local Government Democracy International Conference on “Internet, Politics, Policy 2010: An Impact Assessment”, University of Oxford. ,vol. 2010, ,(2010)