IS Design Considerations for an Innovative Service BPO: Insights from a Banking Case Study
作者： Myriam Raymond , Frantz Rowe
DOI: 10.4018/IJITSA.2016070103
关键词:
摘要: S. Alter's Work System Method is used in advancing the understanding and analyses of service innovation Business Process Outsourcing BPO from a business systems viewpoint. We propose to use this framework distinguish what usually characterizes IT-enabled innovations, which implications could be drawn for underlying IS's design. focus our analysis guided by Traffic point banking case study Egypt. This paper brings forward important IS design considerations attention analysts designers take into consideration while working on conceptions Innovative Service BPOs.
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sci-hub.st 参考文章(37)
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