Rise of the Machines? Customer Engagement in Automated Service Interactions:
作者： Michael K. Brady , Linda D. Hollebeek , David E. Sprott
关键词:
摘要: … of CE in automated service interactions. Next, we introduce the Special Issue papers, which feature … The paper concludes with a set of actionable guidelines for robotic customer service. …
sagepub.com
sci-hub.st 参考文章(16)
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