Measuring the sustainability of urban water services

摘要: This paper discusses the concept of ‘sustainable water services’ and suggests a multicriteria method to assess it. Although conceptual discussions around this notion are often confined triple bottom line (TBL) classification, it seems that TBL approach does not provide suitable framework measure services sustainability. It is argued assets (or technical) governance aspects also indispensable dimensions. After revisiting in broader terms, several criteria metrics suggested operationalize quantify sustainability level urban services. To aggregate numerous relevant scope decision analysis proposed. Furthermore, illustrate real-world application method, model applicable case Portugal was developed calibrated with input decision-maker extensive experience sector. With possible global (e.g. each utility) performance particular dimension (‘social’, ‘environmental’, ‘economic’, ‘governance’ ‘assets’).