From knowledge and capacity development to performance improvement in water supply: the importance of competence integration and use

摘要: Knowledge and capacity development (KCD) is increasingly acknowledged as critical for water supply development. Since KCD aims to improve institutional performance, it often measured using technical performance targets. This paper cautions about the misleading nature of this measurement. The authors argue that improvement should be separated from competence because latter does not always directly translate into former in a short time period. Drawing on empirical evidence management contract between Aqua Vitens Rand Limited Ghana Water Company Limited, demonstrates how process integrating competences necessary condition before interventions can result improvement. As takes time, providers beneficiaries set realistic Not doing so creates unrealistic expectations leads underestimation actual impact. finds knowledge concepts common private sector are equally applicable public but may constrained by term goals lack insight processes. It concluded performance-based assessments complemented capacity-based order show fairly contribution interventions.