The impact of satisfaction and image on loyalty: the case of Alpine ski resorts
作者： Rita Faullant , Kurt Matzler , Johann Füller
DOI: 10.1108/09604520810859210
关键词:
摘要: … the satisfaction of t 2 , and so forth. Therefore, in our model we do not postulate a one‐way‐impact of image on satisfaction… framework of the pan‐European Satisfaction Index (EPSI) and …
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researchgate.net 参考文章(47)
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