Knowledge Exchange and Symbolic Action in Social Media-Enabled Electronic Networks of Practice: A Multilevel Perspective on Knowledge Seekers and Contributors

摘要: Organizational knowledge is one of the most important assets an enterprise. Therefore, many organizations invest in enterprise social media (ESM) to establish electronic networks practice and foster exchange among employees. ESM improves interaction transparency can be regarded as a sociotechnical system that provides language for communication symbolic action well better sense others' identity. Accordingly, individual characteristics seekers contributors determine why how interactions occur. However, existing studies tend focus only on contributors' treat object needs transferred. To address this gap, study conceptualizes empirically tests multilevel model (ENoP) includes their dyadic relationship from activity-centered language/action point view. A dataset 15,505 microblogging messages reveals seekers' relational factors drive exchanges media-enabled ENoP. Focusing with supported by information technology, our research extends prior findings providing first evidence communicative act expressed question-answer pairs impacts quality exchanged.