A Comparative Study of the Performance Measurement in Global Telecom Operators

摘要: Abstract In today's globalized economy, telecommunications operators are facing ever-increasing competition and challenges. They need to focus on improving their performance in order remain competitive. Performance measurement is a fundamental building block of total quality management organization. This study attempts examine the managerial efficiency 36 globally leading by utilizing data envelopment analysis (DEA) technique. The empirical results indicate that scale does play an important role influencing operating efficiency. Telecoms can increase consolidating with other smaller units achieve optimal size. European telecom were found perform better than those Asia-Pacific region America. also show state-own telecoms operate more efficiently privatized telecoms. addition, global have been ranked be...