Generation Effect on the Relationship between Work Engagement, Satisfaction, and Turnover Intention among US Hotel Employees
作者： Dogan Gursoy , Jeongdoo Park
DOI:
关键词: Job satisfaction 、 Marketing 、 Baby boomers 、 Customer Contact 、 Generation effect 、 Work engagement 、 Turnover intention 、 Hotel industry 、 Social psychology 、 Business
摘要: This study explores moderating effects of the generation on relationships between work engagement employees’ job satisfaction and turnover intention among 742 customer contact employees in hotel industry. A series hierarchical interaction plot analyses indicate that is likely to have some pattern proposed work-related constructs. Moderating are particularly noticeable intention. Millennials were also found be a more distinct cohort from Gen xers Baby Boomers with regard influence Findings suggest especially important retain Millennial employees.
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