The Identification of Important Intangible Resources in Hospitals

摘要: Abstract The current research literature has little on the understanding and use of intangible resources in hospitals, given importance people delivery health care organizations, objective this was to identify what managers perceived be key that were used setting. supplementary explore whether known managed any systematic way. A qualitative approach followed allowed for identification description hospital In particular we found social capital staff attitude identified as important by clinicians. findings contribute they theoretically allow extension concept sector. They also lead a number recommendations strategic management other or...